Returns & Exchanges

At Ply Online, we stand by the quality of our home materials and offer a 30-day return window for products in their original, uninstalled condition. We aim to ensure your renovation or project meets your exact specifications with a seamless exchange process.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and photos of the items you wish to return.

2

Receive Authorization

Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide the specific return shipping address for your region.

3

Secure Packaging

Repackage the items securely in their original packaging to prevent damage during transit, ensuring the RMA number is clearly marked on the exterior.

4

Inspection and Refund

After our warehouse team inspects the returned goods for quality assurance, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing